HIRE TERMS & CONDITIONS
White Gold Events Limited - Decor & Equipment Hire
By hiring items from White Gold Events Limited ("White Gold Events"), Hirer agrees to the following Hire Terms & Conditions.
1. BOOKING & PAYMENT
A booking is confirmed only after availability has been confirmed and the required payment has been received including $100 security refundable bond
A 50% non-refundable deposit will be deducted directly from your total invoice balance is required to secure your event date. When you pay this fee, we guarantee your items are reserved exclusively for you and turn away all other bookings for that day. Please note that because these items are held for your event, this deposit cannot be refunded if you cancel, as we may not be able to find a new client for that specific date.
2. HIRE PERIOD
The standard hire period is 3 days, including collection/delivery and return/pick-up dates. Additional days must be approved in advance and incur an additional fee. Unapproved late returns will incur penalty charges as outlined in Section 7.
3. COLLECTION, DELIVERY & PICK-UP
Items may be collected and returned by the Hirer. Delivery and pick-up are available for an additional fee based on location, travel distance and hire requirements.
4. CARE OF HIRE ITEMS
The Hirer is responsible for taking reasonable care of all items from collection/delivery until return/pick-up. Items must be used for their intended purpose and returned in substantially the same condition, allowing for reasonable wear from normal use. No refunds, credits, or price reductions will be issued for items that are unused or partially used once they have been delivered or collected.
5. DAMAGE, LOSS OR MISSING ITEMS
The Hirer must notify White Gold Events of any damaged, lost, stolen, or missing items within 24 hours. The $100 security bond will be applied toward any costs of the repair or replacement. If the total cost of damage or loss exceeds the value of the $100 bond, the Hirer agrees to pay the outstanding balance within 7 days.
6. SECURITY / BOND DEPOSIT REFUND
The $100 security bond will be refunded if all hired items are returned in satisfactory condition. The bond will be refunded within three to five (3-5) business days after the return of all items and completion of inspection by White Gold Events.
7. LATE RETURNS
Items must be returned on the agreed date and time. Unapproved late returns will automatically incur a penalty fee of 50% of the total invoice per day until all items are safely returned.
8. CLEANING & USE
Items must be returned reasonably clean. Do not use permanent adhesives, paint, staples, nails, harsh chemicals or materials that may damage the items without prior approval. For candle holder, only electronic candles may be used.
9. OUTDOOR USE
The Hirer must advise White Gold Events if items will be used outdoors and must take reasonable precautions to protect them from unsuitable weather conditions.
10. CANCELLATION & CHANGES
Cancellations and changes are subject to the conditions stated in the quotation or invoice. The initial booking deposit is strictly non-refundable. For bookings made within 30 days of the event date, full payment is required immediately to secure the date. Cancellations within 30 days forfeit 100% of the total balance.
11. DIY HIRE
Unless set-up is specifically included in the quotation, hire items are supplied on a DIY basis. The Hirer is responsible for their safe set-up and use in accordance with any instructions provided.
12. ACCEPTANCE OF TERMS
By confirming the booking and accepting these Hire Terms & Conditions, the Hirer acknowledges that they have read and agreed to these terms.
Nothing in these terms excludes or limits any rights the customer may have under applicable New Zealand law.